Return & Refund Policy

GearMood
Contact: nordstreeet@gmail.com

Returns — 30 Days

You have 30 days from delivery to request a return under our voluntary return policy.

To qualify, your item must:

• Be unused, uninstalled, unaltered, and in like-new condition.
• Have no scratches, wear, damaged threads, or signs of attempted installation.
• Include all original parts, adapters, accessories, and packaging.
• Include valid proof of purchase.

Opening the package to visually inspect the item does not, by itself, make it ineligible. Installation, attempted installation, modification, or handling that changes its condition makes it ineligible for a change-of-mind return.

These conditions do not limit rights relating to defective, damaged, incorrect, or misdescribed goods, or other mandatory consumer rights.

How to Start a Return

Email nordstreeet@gmail.com with your order number and reason for returning the item.

We will review your request and provide return instructions and the appropriate return address. Please contact us before sending anything back so your return can be identified and processed correctly.

Do not return items to the address printed on the shipping parcel unless we instruct you to do so.

Return Shipping

For eligible change-of-mind returns, the customer pays return shipping. These costs are not reimbursed unless required by applicable law.

If we confirm that an item arrived defective, damaged, incorrect, or incomplete, we will arrange or cover the necessary return shipping where applicable.

Pack your return securely. We recommend a tracked service and retaining proof of shipment. If a return is lost or damaged in transit, we will review the circumstances, shipping arrangements, and applicable law before determining the resolution.

Compatibility & Installation

Custom Style Shift Knob is a replacement knob, not a cover, and is not universally compatible.

Before ordering, confirm that:

• Your original knob can be removed.
• Your shifter’s thread diameter and pitch match the knob or an included adapter.
• Your shifter does not have an incompatible integrated button or lift-up reverse-lockout mechanism.

The inclusion of three adapters does not guarantee compatibility with every vehicle.

Do not force the knob or adapter onto the shaft. Stop installation if the threads do not engage correctly or the installation interferes with shifter operation.

Damage caused by forced installation, incorrect fitting, modification, or misuse is not covered by our voluntary return policy. This does not exclude claims arising from a product defect or inaccurate information supplied by GearMood.

Product Appearance

Colors may appear slightly different depending on lighting and screen settings. Minor manufacturing variations may occur, but the item must still match its description and be suitable for its intended use.

Cracks, damaged threads, missing components, substantial finish damage, or incorrect designs will be reviewed as potential product issues, rather than automatically treated as normal variations.

Damaged, Defective, Incorrect, or Missing Items

Inspect your order after delivery. If there is a problem, contact nordstreeet@gmail.com, preferably within 48 hours, with:

• Your order number.
• A description of the issue.
• Clear photos or video, where reasonably available.

Prompt reporting helps us investigate shipping damage and missing items. The requested 48-hour reporting period does not remove mandatory consumer rights or automatically exclude defects discovered later.

Depending on the issue and applicable law, the resolution may include a replacement component, replacement product, repair where appropriate, price reduction, or refund.

Do not install or continue using a product that appears damaged or defective.

Bundles & Promotional Gifts

For a full change-of-mind return of a bundle or promotional purchase, return all items included in that offer, including applicable gifts, unused and in their original condition.

For partial returns, contact us first. Any effect on bundle pricing or gift eligibility will follow the terms disclosed when you purchased and applicable law.

Missing or used promotional gifts do not automatically remove your rights concerning defective or incorrect goods.

Non-Returnable Items

Our voluntary change-of-mind policy does not cover:

• Installed, used, modified, or damaged items.
• Items with signs of attempted installation or damaged threads.
• Incomplete returns that do not meet the eligibility requirements.
• Genuinely personalized or made-to-order products, where applicable.
• Gift cards, except where required by law.

Selecting one of our standard designs does not make the item a personalized product.

Discounted items remain eligible if they meet this policy’s conditions. Mandatory consumer rights continue to apply.

Exchanges

We do not offer direct exchanges.

To choose a different design, request an eligible return and place a new order separately. A new order does not guarantee approval of the original return.

European Union — Right of Withdrawal

Where EU distance-selling rules apply, you generally have 14 days after delivery to notify us that you wish to withdraw, without giving a reason. After notification, you generally have another 14 days to send the goods back.

You may inspect the goods as necessary to establish their nature, characteristics, and functioning. You may be responsible for diminished value caused by handling beyond what is necessary for that inspection.

Please return all supplied components and, where possible, the original packaging. Missing original packaging does not by itself automatically remove a statutory withdrawal right.

Customers pay the direct cost of returning change-of-mind purchases, as disclosed in this policy. Different rules apply to defective or incorrect goods.

Where required, refunds include the original standard delivery charge, excluding any additional cost for an upgraded delivery service. Refunds are made within the applicable statutory deadline; we may withhold reimbursement until we receive the goods or evidence of their return, where permitted.

Exceptions and mandatory local protections apply. This section takes precedence over conflicting voluntary return conditions.

Order Cancellations

Contact us as soon as possible if you wish to cancel.

We will attempt to cancel orders that have not been dispatched. Once fulfillment has begun, we cannot guarantee that we can stop shipment.

If the parcel has already shipped, an eligible return may be requested after delivery. This does not limit cancellation or refund rights required by applicable law, including those concerning delayed dispatch.

Refunds

After receiving your return, we will inspect it and notify you of the outcome.

For approved returns under our voluntary policy:

• Refunds go to the original payment method.
• We process the refund within 10 business days after approval.
• Your bank or payment provider may need additional time to post it.

Shorter statutory deadlines take precedence where applicable.

For change-of-mind returns, separately charged original delivery fees are not refunded unless required by law. We do not deduct an undisclosed outbound shipping fee from an order advertised with free shipping.

Taxes collected by GearMood will be adjusted as required. Duties or fees paid directly to customs authorities or third parties may need to be reclaimed from those parties.

If more than 15 business days have passed since approval without your refund appearing, email nordstreeet@gmail.com.

Shipping Delays & Delivery Issues

Our stated processing time is 2–5 business days, with estimated delivery 7–11 business days after dispatch.

Delivery estimates are not guaranteed dates. Carrier operations, customs, weather, and other circumstances may cause delays.

If we cannot dispatch within the promised timeframe, we will communicate the delay and provide cancellation or refund options where required.

If tracking stalls, the parcel appears lost, or delivery is disputed, contact us so we can investigate. Being marked “in transit” does not automatically exclude a refund or other remedy.

Payment Disputes

We encourage you to contact nordstreeet@gmail.com first so we can help resolve any issue.

This does not prevent you from exercising rights through your bank or payment provider. If a dispute is opened, we may provide relevant order, communication, shipping, and delivery records.

A pending dispute may affect how a refund is processed to avoid duplicate reimbursement, but it does not remove your rights.

Your Consumer Rights

Nothing in this policy excludes or restricts mandatory consumer rights. Where applicable law provides greater protection, that protection takes precedence.