📦 SHIPPING POLICY

GearMood

Order Processing

Orders require 2–5 business days for processing before shipment. During this time, your order is confirmed, prepared, and dispatched.

Orders are not processed or dispatched on weekends or public holidays.

Shipping Time

After dispatch, estimated delivery takes 7–11 business days.

Estimated total delivery time: 9–16 business days, including processing and shipping.

These timeframes are estimates, not guaranteed delivery dates. If a specific offer provides a different timeframe, the information displayed when you place your order will apply.

Shipping Costs

Standard shipping is included in the product price, unless otherwise stated in the offer.

Any additional shipping charges will be displayed at checkout before you complete your purchase.

Shipping Destinations and Customs

We ship to the destinations available at checkout.

Delivery times may vary depending on the destination, customs processing, carrier operations, weather, holidays, and local delivery conditions.

International orders may be subject to import duties, taxes, or customs fees assessed by local authorities. Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.

If a significant delay occurs, we will assist you and provide available updates. Nothing in this policy limits your rights under applicable consumer protection laws.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Tracking updates may take time to appear after the carrier receives the shipment.

If you have not received your shipping confirmation after the estimated processing period, check your spam folder or contact nordstreeet@gmail.com.

Incorrect or Incomplete Address

Please provide a complete and accurate shipping address, including any apartment or unit number, postal code, and other required delivery details.

If you notice an error, contact nordstreeet@gmail.com immediately. We will attempt to update the address, but changes may not be possible once fulfillment or shipment has begun.

If an address error causes a failed delivery or returned shipment, we will review the available options with you. Any applicable reshipping costs will be explained before a new shipment is arranged.

This does not affect our responsibility for errors caused by GearMood.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery window, or tracking appears to show a delivery problem, contact:

📧 nordstreeet@gmail.com

Please include your order number and a brief description of the issue.

We will review the tracking information and work with the carrier where appropriate. If the package is confirmed lost or cannot be delivered, we will arrange an appropriate resolution, including a replacement or refund where applicable.

Packages Marked as Delivered

If tracking shows “delivered” but you cannot locate your package:

• Check your mailbox, entrance, and any designated delivery location.
• Ask household members, neighbors, or building management whether they received it.
• Contact us promptly so we can help investigate.

A carrier’s delivery scan will be considered alongside the available delivery evidence. It does not automatically prevent you from reporting a missing package.

If a package was correctly delivered and subsequently stolen, we will review the circumstances and assist with available carrier claims. Any replacement or refund will depend on the circumstances and applicable law.

Contact Us

For shipping questions or delivery assistance, contact:

📧 nordstreeet@gmail.com

Please include your order number so we can locate your purchase.